COVID safe plan

Business name: Elwood St Kilda Neighbourhood Learning Centre Inc

Plan completed by: Simone Jamieson

Date reviewed: 24th November 2021

Next review: 24th January 2022   

For further information go to

Directions for Metro Melbourne and Regional Victorian neighbourhood houses, as of 11.59pm, 18 November 2021

The following requirements fall under the Open Premises Directions (5).

Non-essential visits and activities

Proof of full vaccination will be required at the entrance to the premises for people over 12 years and 2 months of age, visiting the neighbourhood house for all non-essential visits and activities such as social groups, physical recreation classes, arts and craft classes, community events etc. 

  • COVID Check-In Marshall required
  • Fully vaccinated** indoors: No density quotient or person cap
  • Fully vaccinated** outdoors: No density quotient or person cap

** includes people with a medical exemption and children under 12 years and 2 months of age. Please note: from 6pm 12 November, a letter/medical certificate is no longer considered valid proof of medical exemption. Find out more.

Essential support and services
  • Vaccination status not required for:
    • Contactless collection i.e. “click and collect”
    • Essential public support groups e.g. AA meetings: DQ4, 50 person cap
    • Essential public support services e.g. food banks: DQ4, 50 person cap

These activities where vaccination status is not required must be held in separate spaces to any non-essential activity, ensuring people coming to your house for essential services aren’t able to crossover and mix with people coming for non-essential activities. 

Adult education (pre and accredited training)
  • Students must be fully vaccinated to return to onsite learning (patrons and workers for hands-on training that can’t be delivered remotely are exempt – see Clause 22.2)

Our Plan

1.  Ensure physical distancing

Requirements: You must ensure workers and visitors are 1.5m apart as much as possible. This can be done by –
  • Displaying signs to show patron limits at the entrance of enclosed areas where limits apply
  • Informing workers to work from home wherever possible 
  • Minimising the build-up of people waiting to enter and exit the workplace
  • Using floor markings to provide minimum physical distancing guides
  • Reviewing delivery protocols to limit contact between delivery drivers and workers
  • Reviewing protocols to ensure security, cleaners and other maintenance workers follow this plan
  • Front reception and kitchen areas have floor markings.
  • The front door is the only way into the front of the house and the middle door is locked. The rear have separate entry and exit allocated.  
  • When open for business we leave as many doors open for contactless entering and exiting rooms
  • We use signs to segregate the front of the house to the rear of the house.
  • We request contactless delivery on items delivered to the house.
  • Outlining the maximum occupancy of areas that are open to the general public, and information about signage.
Requirements: Currently there is no density quota for indoor activities for fully vaccinated people however there is a DQ4 max. 50 people requirement for Support Groups, Essential Public services and click and collect.
  • A Covid Marshall is required
  • We keep the front door locked to screen entrants. All people must QR check in and provide required vaccination status to enter.
  • We always have a COVID Marshall onsite. One up the rear of the building and one in the front.
Requirements: You should provide training to workers on physical distancing expectations while working and socialising. This should include –
  • Informing workers to follow current public health directions when carpooling.
  • Informing workers to work from home wherever possible 
  • We educate workers on strategies and work practice changes to maintain physical distancing 
  • We reinforce messaging to workers and participants that physical distancing needs to be maintained during work and during social interactions 
  • Our workers are expected to complete the COVID training provided by the government.
  • We have sent information to workers on hand and cough hygiene, including how to wash and sanitise their hands correctly 
  • We have sent information to workers reinforcing the importance of not attending work if unwell 
  • We ensure appropriate information on the use of face coverings and PPE 
  • Identify the roles that are required to be performed from home or can be adapted to be performed from home 
  • Adapt working arrangements to enable working from home – We endeavour to never have more than one key worker on site at any given time.
  • Regularly assess workers in attendance at the workplace to determine whether they are required to be there 

2. Wear a face covering- Currently NOT required

  • Providing adequate face coverings and Personal Protective Equipment (PPE) to workers that do not have their own
·        Identifying face coverings and PPE required for the workplace and describe when and how they need to be worn 

3. Practise good hygiene

Requirements: You must frequently and regularly clean and disinfect shared spaces, including high-touch communal items such as doorknobs and telephones.
You should:
  • Clean surfaces with appropriate cleaning products, including detergent and disinfectant
  • Replace high-touch communal items with hygienic alternatives, for example single-use or contactless options, where possible to do so
  • Clean between shifts
  • We have created a list of high touch surfaces (door and cupboard handles, kitchen counters, touch screens, shared work equipment)
  • Provided information about workplace cleaning schedule and how to use ​cleaning products ​
  • Identify which products are required for thorough cleaning – We have hospital grade disinfectant in 2 spray bottles and we also have hospital grade wipes for convenience.
  • Monitor supplies of cleaning products and regularly restock ​– This will be done by the manager.
  • Avoid sharing of equipment such as phones, desks, headsets, offices, tools or other equipment ​
  • We encourage all people to bring their own food and drinks and containers. We do not allow people to share food.
Requirements: You should display a cleaning log in shared spaces and implement an audit of cleaning schedules.


  • Each space has a cleaning log and list of areas to be cleaned and a list of items that need cleaning.
Requirements: You should make soap and hand sanitiser available for all workers and customers throughout the worksite and encourage regular handwashing. 
  • We have 5 stations for hand sanitiser stations throughout the House. One in kitchen, one in office, one upon entry, one in computer room and one at the rear.
  • Ensuring rubbish bins are available to dispose of paper towels 
  • Ensuring adequate supplies of soap and sanitiser- This is done by the manager.
  • We have sent workers information on how to wash and sanitise their hands correctly.

4. Keep records and act quickly if workers become unwell

Requirements: You must support workers to get tested and stay home even if they only have mild symptoms.
  • Communicate to casual workers the financial support available to them if they cannot work while they are waiting for test result or are confirmed as a positive case.
Requirements: You must develop a business contingency plan to manage any outbreaks. This includes –
  • Having a plan to respond to a worker being notified they are a positive case while at work, noting workers who show symptoms or have been in close contact should NOT attend the workplace until they receive their test results
  • Having a plan to identify and notify close contacts in the event of a positive case attending the workplace during their infectious period
  • Having a plan in place to clean the worksite (or part) in the event of a positive case
  • Having a plan to contact DHHS and notify the actions taken, provide a copy of the risk assessment conducted and contact details of any close contacts
  • Having a plan to immediately notify WorkSafe Victoria on 13 23 60 if you have identified a person with coronavirus (COVID-19) at your workplace
  • Having a plan in the event that you have been instructed to close by DHHS
  • Having a plan to re-open your workplace once agreed by DHHS and notify workers they can return to work. Currently we can accept a return of 75% of the workforce.
  • In the event there is an outbreak or confirmed case at our Centre the process will be for the manager or elected OHS officer to notifying workers and close contacts about a positive case in the workplace- In this instance the manager will call all people who signed into the building and if the manager is the person unwell then a secondary worker or committee member will call all signees.
  • In the event of a positive case we will employ a contractor to complete COVID clean (Performance Property Service Group 1300 867 872) whilst no worker or member is onsite. We will decide in the moment how many days we need to shut down. We will call the COVID hotline number 1800 675 398 to check if there is any further information or advice.
  • The manager or elected OHS officer will notify DHHS, WorkSafe & City of Port Phillip (building owner) to let them know that we have closed for a thorough clean. Also, we will let them know when we reopen.
  • In the event of a positive case we will ask the worker (with a suspected or confirmed case) to confirm with pathology results that they do not have coronavirus (COVID-19) before returning to physical worksite.
Requirements: You must keep records of all people who enter the workplace for contact tracing.
  • We will ask workers and each other if we feel okay and clarify absence of COVID symptoms.
  • We will collect records from workers attendance (including labour hire, external contractors, cleaners, delivery drivers), including areas of the workplace accessed during each shift or visit.
  • We have a Services Victoria Account and login for QR code checkins. We assist those who don’t have the App or cannot use it.
  • Manager will maintain up-to-date contact details for all workers and make it accessible for Committee of Management.
  • Manager has informed Committee of where confidential contact information is kept.
Requirements: You should implement a screening system that involves temperature checking upon entry into a workplace.
·        We have purchased a contactless thermometer for use on all arrivals during office hours. Security staff and cleaners for example will not be able to have their temperatures checked as we are not on site at the same time.
  • The Manager has contacted City of Port Phillip facilities department and informed them of the onsite process we expect. The City of Port Phillip is responsible for contractors who enter the site.

5. Avoid interactions in enclosed spaces

Requirements: You should reduce the amount of time workers are spending in enclosed spaces. This could include – 
  • Enabling working in outdoor environments 
  • Moving as much activity outside as possible, including serving customers, meetings, tearooms, lunchbreaks and locker rooms
  • Enhancing airflow by opening windows and doors 
  • Optimising fresh air flow in air conditioning systems
  • Where possible we open windows and air conditioning are set for optimum air flow at the start of each workday or shift 

6. Create workforce bubbles

Requirements: You should keep groups of workers rostered on the same shifts at a single worksite and ensure there is no overlap of workers during shift changes.
·        We communicate to workers to alternate shifts on site and at home so that we reduce the possibility of workers being infected at once should there be an outbreak.
  • We will stagger start and finish times, shifts and break times, to reduce use of common areas at the same time 
  • We will encourage workers to take breaks outside in the garden.
Requirements: Maintain records of all workers who have disclosed that they reside with another worker and ensure that there is no cross-over between shifts.

7. Information for facility users/room hirers

What we are doing for Facility Users and Room hirers

While all facility users hold the responsibility for ensuring that their operations are conducted in a safe and healthy manner in line with all legal requirements, we will be assisting with this by implementing the following safety measures:

  • Evening cleaning weekdays
  • Limiting the activities to one activity in the front of the building and one activity in the rear of the building at any given time, allowing sufficient time between activities for cleaning.
  • Arranging the cleaning by facilitators or our staff (with full training) with sign off sheets between activities.
  • Hand sanitizer station installed at each entry
  • Implementation of reminder signage as appropriate
  • Reduced capacity of each space in line with physical distancing rules
  • Implementation of a rapid response team to undertake required actions on any positive case notifications at any of our shared facilities.

In addition, all hirers will be recommended to undertake a risk assessment and have their own COVID safe plan to determine their unique risks associated with their activity and then to advise in writing what they will be doing to mitigate this risk before they are able to resume their regular bookings.  As part of this, each hirer will be required to meet all government directions including keeping details of their attendees, screening guests and advising us of any known cases.  A copy of the additional documents we will be seeking from our hirers going forward have been included above for your reference.

What we expect from Facility Users and Room hirers

Users and room hirers who currently hold an agreement for space within one of these facilities, we encourage you to undertake your own risk assessment to ensure that sufficient procedures are in place to cover off on any of your potential risk of operation within this environment.

Your participants- Please be aware that members of your activity could be from a group at higher risk of severe illness from COVID-19

Health authorities have advised that there are some members of community who are at higher risk of severe illness from COVID-19.  It is important to consider if you are at greater risk, and if allowing vulnerable participants attend at this time is safe.

If you believe you or one of your participants fall into any of the categories below, and/or have other health concerns (eg: low immune function), it will be helpful to let us know so we can consider any adjustments to your activity.  Have a conversation with the Manager of ESNLC or staff member, so together we can discuss what is best for everyone.

Groups at higher risk:

•           Aboriginal and Torres Strait Islander people 50 years and older with a chronic medical condition

•           People 65 years and older with chronic medical conditions

•           People 70 years and older

•           People with compromised immune systems

To ensure the safety of all those using the shared facilities, we request that you adhere to all physical distancing requirements, maintain a register of all your attendees to the site and screen your visitors to ensure suspected cases are caught before entering the facility.  Should you become aware of a positive case that has attended the facility, we request that you let us know as soon as possible at [email protected]

For the latest information on restrictions in Victoria, visit